Question 1

What are the next steps?

Accepted Answer

Once your documents get verified you will receive a text from our software, Ubeya, with your access code. Once you log in you will be able to set your profile there and start applying for jobs.

Question 2

How to get started?

Accepted Answer

To begin with apply for as many shifts as you can do. Do not limit yourself to just a few as it may be hard for you to get it. From your end you can’t see if the shift needs 1 waiter or 50 so apply for as many shifts as you can do!

Question 3

How do I book a shift?

Accepted Answer

You do it via our Ubeya app. Please apply for any shift that you want to do and usually within 24h you will get booked if you are successful.

Question 4

Is it difficult to get the first shift?

Accepted Answer

To begin with, getting your desired shifts may be a bit harder – we don’t know how good or reliable you are so you may not be picked for shifts immediately.
 
It may be a bit of a slow process but if you apply for many shifts you will definitely get some and once you do a single shift you will be on top of the list for all other shifts too😀

Question 5

I don’t get shifts I want?

Accepted Answer

To begin with getting your desired shifts may be a bit harder – we don’t know how good or reliable you are so you may not be picked for shifts immediately.

It may be a bit slow process but if you apply for many shifts you will definitely get some and once you do a single shift you will be on top of the list for all other shifts too:)

Question 6

Can I apply for multiple shifts at the same time?

Accepted Answer

YES PLEASE DO! You can apply for as many shifts on a day as you want, even if the times clash. We will not double book you so don’t worry.

Question 7

How to cancel a shift?

Accepted Answer

You can cancel a shift on the app if it starts in more than 48 hours. Please note, however, that any cancelation always counts against you so if you are not sure if you can work it is best to not apply for a shift.

If you need to cancel a shift with less than 48h you will need to contact Cube via email: michael@cubestaff.co.uk (mailto:michael@cubestaff.co.uk)or mobile: 07814404322 or 07799030781.

PLEASE DO NOT contact customers directly about job cancelations, contact us at CUBE. You cancelling a shift should be a problem for CUBE not for our customers

Question 8

How do ratings work?

Accepted Answer

After each shift our customers rate you on the scale of 1*(dreadful) to 5*(fantastic).

Make sure our customers have a reason to give you 5*  each time as it will allow you to have priority access to all jobs and ability to book all the VIP shifts.

Ratings are based on your attitude; are you there on time, is your uniform immaculate, are you hard working. Your experience is of secondary importance so please make sure you shine at each shift.

Question 9

What do you expect from me?

Accepted Answer

We are looking for people who are reliable, have a good work ethic and are happy & smiley. Events are all about fun so we want our staff to have a great time whilst performing to the highest standards.

Question 10

What time do your shifts start?

Accepted Answer

We have shifts available in the morning, afternoon and evening. We are busy every day of the week including weekends so you can easily find shifts that are suitable for you.

Question 11

How much do you pay?

Accepted Answer

The rates vary depending on the client but the rate for a shift is always clearly stated when the shift is shown on the app.

Question 12

How many hours a week can I work?

Accepted Answer

It depends on...YOU. We have plenty of daily shifts available so you can work as often as you want. We are looking for people who can do at least one shift a week but should you be looking for 30+ hours we can accommodate that as well.

Question 13

Where would I be working?

Accepted Answer

We regularly work in some of London’s top venues including Victoria & Albert Museum, National Gallery, Museum of London, National Portrait Gallery, Roundhouse and many 5* hotels. The majority of shifts take place in Central London - Zone 1.

Question 14

What are the grooming standards?

Accepted Answer

Hair
Should be clean, brushed and tidy. If it is long it must be tied back. Hair colour must be natural looking. Any hair accessories must be discreet and appropriate to hair colour and uniform.
 
Make up 
Should be subtle, discreet and natural looking to complement your outfit
 
Tattoos and body piercings 
Need to be covered or removed and not visible at all.
 
Jewellery
Limited to a wedding ring and a conservatively styled wrist watch, Only small matching ear studs can be warn, all other piercings need to be removed.
 
Nails 
Must be well maintained, cleaned and short. No nail varnish or fake nails are allowed (Food & Hygiene).
 
Perfume 
May be discreetly worn. Appropriate deodorant/anti-perspirant must be used

Question 15

What is the uniform I need to work for CUBE?

Accepted Answer

You need:

• Smart, black office/suit trousers (not jeans), they need to go all the way to your shoes and cover your ankles!
 • Smart black LEATHER shoes
 • Black socks
 • Black shirt AND white shirt (you will need both as it varies from event to event)
 • Your shirt needs to be long sleeved, with collar and you need to be able to button it all the way up (as you may need to wear a tie)
 • Many customers also require waistcoat and tie

https://static.wixstatic.com/media/b0b459_f40ce1dcb4b3427684e04cc760ca6d83~mv2.jpg

https://static.wixstatic.com/media/b0b459_13614ea66f1a46ac904cd1803c7b771b~mv2.jpg

Question 16

When do I get paid?

Accepted Answer

On the 7th of each month you get paid for all shifts you have worked in the previous calendar month.

For example if you work for Cube in  September (regardless which days in September you worked) you will be paid on October 7th for all of them directly into your bank account.

Question 17

Do I get a payslip?

Accepted Answer

Yes each month your payslip will be emailed to you. Please make sure to put your email address on your Ubeya account.

Question 18

Do I get holiday pay?

Accepted Answer

Yes. All rates advertised on our app include holiday pay which you are paid immediately each month so you don't have to worry about claiming it.

Question 19

Where can I find my contract?

Accepted Answer

To view your contract please click here.(https://www.ultimatestaff.co.uk/employment-contract)

Question 20

My pay is wrong?

Accepted Answer

The pay you get should match what you have on your Ubeya account. If it is wrong we are very sorry, please fill the form at  https://www.cubestaff.co.uk/help,(https://www.cubestaff.co.uk/help) please provide full details of what is wrong and we can check it for you.

Question 21

What if I stayed longer than booked times?

Accepted Answer

If you stayed longer than your booked time, THANK YOU, that is much appreciated. Just note the time you finished. You do not need to do anything else, as most customers update the hours when they sign the job off on Ubeya. Once they do, the shift will appear in your income. If something does not look right, please let us know and we will fix it for you.

Question 22

I can't see a job I worked in my INCOME on Ubeya.

Accepted Answer

If you do not see the job in your income, do not worry. It will only show once the customer signs it off on Ubeya. Customers usually have five days, but some may take a little longer. We always make sure every job is signed off before payroll is processed, so you will always be paid on time.

Question 23

Referring Friends

Accepted Answer

If you would like to refer someone to Cube GREAT! All your friend needs to do is email join@cubestaff.co.uk (join@cubestaff.co.uk)and mention your name at the time of the interview. Once they do that they will be allocated to your account and you will get £0.40 for every hour your friend does.

In order to get your reward you need to do a minimum of 4 shifts in the same month that the referral money is due. You get the referral money for each hour your friend does, regardless of how many/few shifts your friend does in a calendar month.

Question 24

How can I get a reference from Cube?

Accepted Answer

At Cube Staff, we are committed to providing excellent opportunities for our workers and maintaining strong relationships with employers. Due to the high volume of staff we employ each month—many of whom complete only a few shifts—we are unable to respond to all reference requests.
​
Please note that we do not confirm dates of employment, as doing so would require dedicating a full-time team member solely to this task.
​
Our reference policy is as follows:
✅ We only provide references for staff who have completed at least 50 shifts with us.
✅ If you meet this requirement and would like us to provide a reference, you must email hello@cubestaff.co.uk with your written consent and the name of the employer requesting the reference.
​

A better way to work

Choose when, where and how much you work

Cube is a leading provider of part-time work in the hospitality & catering industry.

We are always looking for enthusiastic and energetic people to join our team.

No experience necessary - a positive attitude & commitment is all we are looking for!

A better way to work

Choose when, where and how much you work

​

Cube is a leading provider of part-time work in the hospitality & catering industry. We are always looking for enthusiastic and energetic people to join our team. No experience necessary - a positive attitude & commitment is all we are looking for!

Cube is a leading provider of part-time work in the hospitality & catering industry.

We are always looking for enthusiastic and energetic people to join our team.

No experience necessary - a positive attitude & commitment is all we are looking for!